質問および回答例（日本語版準備中）

お支払いは、クレジットカード（Master Card、VISA、American Express、JCB）とPayPal（ペイパル）で可能となっております。

26歳までの生徒・学生の方は、学割を受けることが可能です。学生証・生徒手帳等の身分証明をスキャンしてお送りいただくと、30％の割引が適用されます。手続きは以下の通り。Ｅメールに英文で住所・氏名・年齢・生年月日・学校名を記入、身分証明（できれば英文で書かれたもの。国際学生証でも可）のファイルを添付した上で、Please send me a student discount code.と書いてこちらまでお送りください。折り返し割引コードが送られてきますので、これをチケット支払いの際に入力します。

現在デジタル・コンサートホールでは、演奏会ごとの１回券ではなく、すべての映像が観られる24時間チケット、30日チケット、12ヵ月チケットの３種類を販売しています。ひとつのコンサートをご覧になりたい場合は、24時間チケット（9.90）をお求めください。このチケットで、有効期限内にすべての映像にアクセス可能です。詳細は、チケット＆クーポン券をご覧ください。

いいえ。24時間チケット、30日チケット、12ヵ月チケットは、有効期間が終了次第無効になり、自動延長はされません。なお、有効期間の終了前にさらにチケットを購入すると、延長分が切れ目なしに加算されます。詳細は、チケット＆クーポン券をご覧ください。

プレゼント用のクーポン券をお求めください。PDFファイルでダウンロード可能です。詳細は、チケット＆クーポン券をご覧ください。

If you have registered as a user but still have not received the required email confirmation, first check your email program’s spam folder. If you don’t find the confirmation there, please get in touch with us using our contact form.

Wherever you are asked for your email address and password, you will also see the link Forgot your password? After entering your email address, you will be sent a new, automatically generated password. Please note that your original password will thereafter become invalid. Every time you use the Forgot your password? function, only your most recent password is valid.

When you log in to the Digital Concert Hall, you will find your personal details in My account. There you can alter such details as your address or password, or delete your account.

Concerts in the Digital Concert Hall are broadcast at three speeds:

High
Video: 1280 x 720 Pixels, H.264 at 2.1 MBit/s
Audio: Stereo 320 kbit/s AAC

Medium
Video: 960 x 540 Pixels H.264 at 1.3 MBit/s
Audio: Stereo 192 kbit/s AAC

Low
Video: 480 x 270 Pixels H.264 at 0.5 MBit/s
Audio: Stereo 192 kbit/s AAC

The optimum speed will be selected automatically, depending on your Internet connection. Alternatively, you can select the speed manually when you watch a concert.

The Digital Concert Hall uses Adobe Flash to show its concerts. At the moment, Flash (current version 10.1) does not support surround sound. As soon as it does, the Digital Concert Hall will also be in a position to broadcast in this format.

You need a relatively new computer (no more than 3 years old) and a broadband connection. We recommend the following system requirements:

• Operating system: XP/Vista/Windows 7 / Mac OS X 10.4
• Processor: Dual Core (2 GHz+)
• Memory: 2 GB RAM
• Web browser: Firefox 3.0 or higher, Internet Explorer 7 or higher, or Safari. Internet Explorer 6 is not supported.
• Broadband connection: minimum of 2 MBit/s, 6 MBit/s recommended.

Test here, to find out if your Internet connection is fast enough.

You will also require Adobe Flash Player 10.1 or higher. You can download this from the manufacturer’s website.

There are two main causes of poor playback of the video stream: either the Internet connection is too slow or your computer does not have enough memory.

Internet connection
If the image on your screen occasionally jumps or even disappears completely and the browser window starts to reload (shown by the revolving logo), then your Internet connection is too slow. Try changing to a slower stream if you are not already using the slowest. Close all applications which may be downloading data (e.g., software updates). Make sure no one in your home is downloading large amounts of data on another computer at the same time. If you have a WLAN (WiFi) connection, ensure that the wireless connection is “Very good”. Even better, connect your computer to the router with a cable to eliminate the wireless connection as a possible source of the problem.

Computer speed
If the video stops and shows only an image which appears to jump several times per second, then your computer does not have enough main memory. If you try to execute a command or start a new application, the computer can even freeze. If this happens, close all other applications and change to a slower stream if you are not already using the slowest. If you are using a laptop, use a cable to connect it to the mains rather than the battery.

If you would like to watch the Digital Concert Hall on TV, we recommend Sony’s TVs and Blu-ray™ players which have the Digital Concert Hall pre-installed. For more information, click here. To watch our concerts on other TVs, you can connect your computer or laptop to a TV with a HDMI, DVI or VGA cable. Unfortunately we are unable to answer more detailed questions regarding this matter. Please refer to the manufacturer or your specialist dealer.

Following a live broadcast, it takes about 3 to 5 days to process the video and audio material before the recording can appear in the concert archive.

Our recordings are produced exclusively for the Digital Concert Hall and can only be viewed there. Further distribution is for reasons of copyright unfortunately not possible.

For reasons of copyright it is neither technically possible nor permissible to record the Digital Concert Hall concerts.

To give you an indication of the functionality and quality of the Digital Concert Hall, we offer a short recording free of charge, which you watch here. In the Digital Concert Hall you will also find numerous trailers, interviews with performers and other bonus material.